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3 days
(may be divided into three 1-day sessions)
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Management Skills – The Fundamentals: Making the Transition to First-Line Management
Typically, we work with client management to custom tailor this course while drawing from our core topics, such as:
- Roles and responsibilities of the new manager
- Interactive communications-giving and receiving feedback
- Creative motivational techniques
- Situational leadership/appropriate empowerment
- On-target performance reviews
- Conducting successful negotiations, both internal and external
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